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What RPA Automation Means for Your IT Team

Written by PSTG

05 | 11 | 19

RPA  |  
4 minute read

Every company wants to achieve greater efficiency, increased productivity and decreased costs. Robotic Process Automation (RPA) can ensure you achieve these goals for your workforce.

computer code robots

RPA isn’t here to replace you or your IT team. In fact, it can actually make your job easier and the department more efficient. Here's how:

Helps You Stay One Step Ahead of Potential Issues

RPA can automate various complex system administration tasks that are needed to manage IT applications and infrastructure, including tasks like regular diagnostics.

It can be frustrating to hear the same problem from multiple people and that’s exactly what happens when a system isn’t working the way it should. As teams actively work to resolve the problem, they also need to deal with calls and emails from colleagues requesting support updates. 

Regular diagnostic work carried out by RPA puts IT teams one step ahead and lets you respond to possible failures before they affect others. This improves both user satisfaction and saves support staff from wasting time on calls about problems they’re already aware of.

Less Time Spent on Menial Tasks  

IT infrastructure and applications are the solid foundation businesses need to drive growth. So when your skilled IT staff spends time on repetitive, mundane processes, you want to refocus their skills on supporting business change. With RPA, you can achieve the firm footing your business needs so you worry less about what’s running – and more about what the future holds for your business.

A manual task like creating an email address for a new employee takes up an unnecessary amount of time and this is just one of the steps that needs to be completed during employee onboarding. You’ll need to provide access to the organisation’s internal systems, applications and, most importantly, security profiles. 

Something as simple as an email address involves a number of steps that include verifying the user’s credentials before creating it and adding it to the different lists within the business. RPA can help the IT department during onboarding by adding new users to the system automatically. An RPA solution can be implemented to follow a preset workflow to create an email address. 

Similarly, when staff members leave the business there are a range of tasks that need completing, like ensuring access to systems and applications is removed. Again, RPA can speed up this process. 

Much of your IT department’s time is spent resetting passwords for colleagues or unlocking accounts after failed login attempts. You can use RPA to manage these tasks, cross-verifying the details of the user and resetting the password or unlocking the account. This reduces the time colleagues may spend waiting and saves your IT department valuable time so they can focus on other business-critical tasks.

With developed RPA tools, these processes work to assist manual workers - not replace them. Chances are your competitors are considering this too, so you need to embrace its inevitability before they do. 

Leave Manual Tasks Behind With Automated Testing 

RPA tools evolved from testing tools that mimic user interactions. While tests can be built into software it’s important to test from a user perspective. This is time-consuming when performed manually. 

However, they can be completed quickly when they’re automated. RPA tools automate everyday test scenarios and these tests are run after every newly installed version, ensuring that bugs aren’t introduced to the code.

Automated testing with RPA tools can facilitate testing and improve software quality.

Open Up Internal Tools to Customers or Employees

IT departments have internal tools with advanced functionality. If those tools are in legacy systems, it’s difficult to expose them directly to customers or employees without training. However, RPA offers a solution.

Most software used follows the Pareto principle. A few functionalities are utilised while the rest are seldom used. After identifying the popular functions of an internal tool, it’s possible to write simple web interfaces that easily complete these with the help of RPA. 

This saves users of the software time while reducing the burden on your support teams.

Automatic Backup and Restoration

Forgot to back up those servers? Businesses have started to automate backup and restoration processes which were performed manually in the past. This helps IT teams save time and reduce errors caused by the repetition of the tasks. IT teams are still needed in the process but aren’t burdened by momentous jobs like keeping things backed up. 

Once the workflow is integrated with automation, the backup and restoration can be executed automatically and accurately. It’s also easily adaptable depending upon the changes in technology, which ensures business continuity.

While RPA is ideal for streamlining your IT functions, you might require more information to see how else it can positively impact your business.

Get Your All-In-One Guide to Find out What RPA Means for Your Business

RPA software offers a lot of advantages for your IT team but that also extends to your business if you harness it to its full potential and implement it successfully. In our guide, we’ve explained why you should consider RPA in the first place, more information on the benefits and how to begin the process in your business.

Get your copy by clicking the link below.

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