According to research, Robotic Process Automation (RPA) will achieve near-universal adoption in five years if its astronomic growth continues.
Thanks to automation, data transfers, order processing and payroll calculations are just some of the repeatable tasks business departments no longer have to worry about. With productivity rising and human errors falling, it’s easy to see why organisations are auditing their processes to see what they can automate.
Here are some RPA examples we’re starting to see that you need to be aware of.
- Data Transfers
- Processing Payroll
- System Setup
- Call Centre Operations
- Website Scraping
- Processing Orders on eCommerce Sites
- Customer Complaints
- Credit Card Applications
- Compliance Reporting
1. Data Transfers
Moving huge volumes of data to another system or simply updating backups can be time-consuming. However, RPA can automate the entire transfer. Design a solution so it knows the required credentials, source and destination, and the RPA tool can manage the whole thing.
This saves valuable administration time, reduces human error and eliminates frustrating bottlenecks caused when the transfer is carried out manually.
2. Processing Payroll
An RPA solution can be used to extract meaningful information from timesheets and other inputs. With this data, the RPA tool calculates an employee’s pay and performs the necessary bank transactions. Added complications like expenses, bonuses and holiday pay can also easily be factored in.
Payslips are generated automatically and accurately, eliminating the need for someone to do this manually. The process takes less time and the lack of errors ensures there are no compliance issues to worry about.
There’s usually a set process to follow when new members join the team in an organisation. Senior individuals or multiple departments might be responsible for ensuring as little friction as possible. RPA software can automatically provide and collate the critical information needed from a new hire, so onboarding is fast and effective.
Automated onboarding leads to a more efficient way of processing new starters and allows senior staff members to focus on other aspects of their role.
4. System Setup
As part of an onboarding process, a new hire will need access to their email account, software licenses and computer devices. RPA can deliver this without any human intervention. The necessary setups can be fully automated because the process stays the same.
Automating these system setups is more efficient, accurate and convenient, allowing the IT team to focus on other tasks.
5. Call Centre Operations
Any organisation with a call centre setup can use automation to manage high-volume requests. An automated platform can do anything from changing details across multiple systems to processing a returns request. This is an optimal way of using your resources and is more likely to lead to happy customers who are helped quickly and efficiently.
6. Website Scraping
This is a growing use of RPA as it leads to fewer errors and there’s no longer a need to know how to code. An RPA solution can be designed to ‘scrape’ all of the necessary information you need on a particular website. Traditionally, this would be completed manually, but automation speeds up the process.
It’s quick to set up and can be customised in a way that’s more than just a screengrab of pages. It can be set to clean data if you perform some tasks manually and then let the RPA tool do the rest.
7. Processing Orders on Ecommerce Sites
If you’re responsible for an eCommerce website, then you can use RPA to automate the process of customer orders. Eliminating manual entry time from this process significantly speeds up tasks and ensures the customer receives their product as quickly as possible.
The quicker an order is processed, the better the experience for a customer. Happy customers are more likely to return for repeat business and recommend you to others.
8. Customer Complaints
Depending on your customer base, the volume of customer complaints or queries can naturally pile up as your business grows. Using RPA software, customer complaints can be logged against an existing set of issues or sorted into new categories for fresh complaints.
Based on the information the software already holds on these categories, RPA can deal with customer complaints immediately and outside working hours.
This can improve your customer experience and boost customer retention.
9. Credit Card Applications
Bots are fundamental to most credit card applications in the modern world. RPA can be programmed to gather information such as documents and credit and background checks. The software can also decide whether the individual’s application is a success and they can receive the card.
10. Compliance Reporting
As an organisation grows, it becomes more difficult to monitor which compliances it has to follow. RPA can help in instances such as software compliance, flagging if software not recommended by the organisation is downloaded.
Compliance automation is much faster than the traditional, manual process and can reduce the risk of compliance fines or breaches.
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These are just a selection of RPA processes businesses are utilising — and the list is growing.
With 98% of IT leaders believing that automating business processes is vital for driving business benefits, you should pay attention to RPA if you aren’t already doing so.
Want to learn more about the services that PSTG can offer to your business? Simply contact us by clicking below.